Effective Date: February 27, 2019

Introduction
At Escrow Global Inc ("we," "us," or "our"), your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services and website. By accessing our platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

  1. Personal Information:

    • Name, email address, phone number, mailing address, and other identifying details.
    • Payment information, including bank account details or credit card information.

  2. Transaction Information:

    • Details of transactions conducted through our platform, such as the parties involved, amounts, and escrow conditions.

  3. Technical Information:

    • IP address, browser type, operating system, and device information.
    • Cookies and other tracking technologies to enhance your user experience (see our GDPR Cookie Policy for details).

  4. Communication Records:

    • Emails, chats, and phone call records when you interact with our support team.

2. How We Use Your Information

We use your information for the following purposes:

  1. To Provide Our Services:

    • Facilitate escrow transactions and ensure compliance with transaction terms.
    • Verify your identity and prevent fraud.

  2. To Communicate with You:

    • Respond to your inquiries and provide updates about your transactions.
    • Send service-related notifications and promotional offers (with your consent).

  3. To Improve Our Services:

    • Analyze user behavior and feedback to optimize our website and services.

  4. To Comply with Legal Obligations:

    • Meet requirements under anti-money laundering (AML) and counter-terrorism financing (CTF) laws.
    • Cooperate with law enforcement or regulatory authorities as required.

3. Sharing Your Information

We do not sell your personal data. However, we may share it with trusted third parties in the following cases:

  1. Service Providers:

    • Payment processors, verification services, and IT support providers that assist in delivering our services.

  2. Legal Requirements:

    • Government or regulatory authorities if required by law or to protect our legal rights.

  3. Business Transactions:

    • In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Your Data Protection Rights

Under GDPR and other applicable laws, you have the following rights:

  1. Access: Request a copy of the personal data we hold about you.
  2. Correction: Update or correct inaccuracies in your data.
  3. Deletion: Request the deletion of your data, subject to legal and regulatory requirements.
  4. Restriction: Limit how your data is processed under certain conditions.
  5. Data Portability: Receive your data in a structured, commonly used format.
  6. Withdraw Consent: Revoke consent for processing your data at any time.

To exercise these rights, please contact us at privacy@escrowglobal.com.

5. Data Security

We implement industry-standard measures to protect your data, including:

  • Secure servers and encryption technologies to safeguard payment and personal information.
  • Regular security audits and compliance checks.
  • Restricted access to sensitive information by authorized personnel only.

Despite our best efforts, no method of transmission over the internet is 100% secure. You are encouraged to protect your account credentials and report any suspicious activity.

6. Data Retention

We retain your information only as long as necessary for:

  • Completing your transactions.
  • Meeting legal, regulatory, or compliance obligations.
  • Addressing disputes or enforcing our agreements.

Once retention is no longer required, your data will be securely deleted or anonymized.

7. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. For detailed information on how cookies are used and managed, please refer to our GDPR Cookie Policy.

8. Cross-Border Data Transfers

As a global service provider, we may transfer your data to servers outside your country of residence. Such transfers will comply with applicable data protection laws, ensuring your information remains secure.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing your information.

10. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. The latest version will always be available on our website, and significant updates will be communicated to you.